How Can We Help?
Find answers to common questions or get in touch with our support team.
Getting Started
helpHow do I install Celvio?
Download the DMG file from our website, open it, and drag Celvio to your Applications folder. Then launch Celvio and sign in with your account.
helpHow do I activate my license?
After purchasing, sign in to Celvio with the same email you used for purchase. Your license will be automatically activated.
helpDoes Celvio work on Intel Macs?
Yes! Celvio is a universal binary that works on both Apple Silicon (M1, M2, M3) and Intel-based Macs running macOS 12 or later.
Features
helpWhat is Charge Limiting?
Charge limiting prevents your battery from charging beyond a set percentage (e.g., 80%), which helps preserve long-term battery health.
helpWhat is Sailing Mode?
Sailing Mode allows you to discharge your battery to a specific level while keeping your Mac plugged in. This is useful for battery calibration.
helpWill Celvio void my warranty?
No. Celvio uses official macOS APIs and doesn't modify any system files. It's completely safe to use.
Billing
helpHow do I cancel my subscription?
You can manage your subscription through the LemonSqueezy customer portal. Click the 'Manage Subscription' button in the app or check your purchase confirmation email.
helpDo you offer refunds?
Yes, we offer a 14-day money-back guarantee. Contact support if you're not satisfied with your purchase.
helpCan I transfer my license to another Mac?
Yes! You can deactivate Celvio on one Mac and activate it on another through your account settings.